Shipping & Return
Shipping Policy
Processing time All orders are processed within [1–2] business days after payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
Delivery time
| Location | Estimated delivery |
|---|---|
| Metro cities | [3–5] business days |
| Rest of India | [5–8] business days |
| Remote areas | [8–10] business days |
Shipping charges
- Free shipping on orders above ₹[1,999]
- A flat shipping fee of ₹[99] applies to orders below this amount
- Cash on Delivery (COD) is available for ₹[50] extra, where the pincode is serviceable
Order tracking Once your order ships, we will send a tracking link by SMS, WhatsApp and email. You can also track your order from your account page.
Delays Delivery times are estimates. Weather, strikes, festivals and courier issues can cause delays. Mizort is not responsible for delays outside our control, but we will always help you follow up with the courier.
Return & Exchange Policy
Return window You can request a return or exchange within [7] days of delivery.
Eligible for return
- The shirt is unworn, unwashed and unaltered
- All original tags, packaging and labels are intact
- A damaged, defective or wrong item was delivered
Not eligible for return
- Shirts that have been worn, washed or altered
- Items bought in a sale or clearance, unless defective [edit as needed]
- Customised or made-to-order pieces
- Items without tags or original packaging
Hand-crafted note Our hand-embroidered and hand-painted shirts are made by artisans, so small variations in thread, colour or placement are normal. They are a sign of handwork and are not treated as defects.
How to return
- Email [support@mizort.com] or WhatsApp [number] with your order number and photos (for damaged or wrong items).
- Our team will confirm your request within [24–48] hours.
- Pack the shirt with all tags and send it using the pickup or address we share.
- After we receive and inspect it, we will process your exchange or refund.
Refunds
- Approved refunds go to your original payment method within [5–7] business days of inspection.
- COD orders are refunded by bank transfer or store credit.
- Original shipping charges are non-refundable, unless the return is due to our error.
Exchanges Size exchanges are subject to stock availability. If your size is not in stock, we will offer a refund or store credit.